What We Do
Our Solutions
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From business architecture and process consulting to integration, automation and training, Procentrica helps organisations design, implement and sustain better ways of working.
WORKFLOW AUTOMATION
Move work through the business with structure, ownership and visibility.
Procentrica designs and implements automated workflows that guide work from initiation to completion. We help replace email-driven follow-ups, manual spreadsheets and unclear hand-offs with structured business processes.
These processes are now in a system with audit trails, backed up, available for appropriate users to collaborate on. Relevant documentation is available on the same screen.
- Workflow and case management design
- Task routing and work allocation
- Approvals and escalations
- Service-level monitoring
- Dashboards and operational reporting
- Audit trails and process evidence
Platform Expertise
AnswerModules extends OpenText environments with reusable components that support faster delivery of business applications, forms, workflows, dashboards and content-driven processes.